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UnitCare profile
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Gordon Russell cpm
Managing Director
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- Unit Care Services is an Adelaide based firm
specialising in managing groups of units of various
sizes, in residential, commercial and industrial
zones.
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- The firm was established by major shareholder and
current Managing Director, Gordon Russell in 1994.
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- Gordon and his fellow directors were committed from
the beginning to accountability, integrity and the best
levels of customer service in the industry. As a result
Unit Care quickly gained a reputation of being a leader
in its field.
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- UnitCare's creditable growth rate, which comes mainly
from recommendations, has been controlled at a constant
10% per annum so as to maintain this high level of
service. Unit Care now manages some very large and high
profile groups of units and many smaller ones of just 6
or 8 units each.
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- The Company has been responsible for new industry
standards, introducing the concept of a Performance
Guarantee, and being prepared to put fees on the service
line if the guarantee is not met. This action was
recommended highly by Australia's consumer watchdog,
Choice Magazine.
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- Gordon has actively lobbied Government over issues of
concern to unit owners gaining positive results for
owners. He also encouraged the Unit Owners Association of
SA to influence Government decision makers.
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- He initiated and initially chaired the Strata
Management Division of the Real Estate Institute of South
Australia, introducing more industry accountability.
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- UnitCare endeavours to work only with maintenance
contractors who reflect similar ethical standards.
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- UnitCare Services operates from its offices at 46
Kensington Road, Rose Park, where a room is available for
Corporation meetings if required.
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- Corporation Records are kept at the premises and for
security purposes, electronic back ups are held
elsewhere.
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